Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

RIILAT601E Mapping and Delivery Guide
Manage group processes

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency RIILAT601E - Manage group processes
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage group processes in the resources and infrastructure industries.It applies to those who work in management roles. They are generally responsible for the outcomes of others and contribute to the development of solutions to nonroutine problems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Mandatory conditions for assessment of this unit are stipulated below. The assessment must:

include access to:

personal protective equipment

equipment related to managing group processes

relevant documentation

be conducted in a safe environment; and,

be assessed in the context of this sector's work environment; and,

be assessed in compliance with relevant legislation/regulation and using policies, procedures and processes directly related to the industry sector for which it is being assessed; and,

confirm consistent performance can be applied in a range of relevant workplace circumstances.

Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated work environment* provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessor requirements

Assessors must be able to clearly demonstrate current and relevant industry knowledge and experience to satisfy the mandatory regulatory standards as set out in the Standards for Registered Training Organisations (RTOs) 2015/Australian Quality Training Framework mandatory requirements for assessors current at the time of assessment and any relevant licensing and certification requirements. This includes:

vocational competencies at least to the level being delivered and assessed

current industry skills directly relevant to the training and assessment being provided

current knowledge and skills in vocational training and learning that informs their training and assessment

formal relevant qualifications in training and assessment

having knowledge of and/or experience using the latest techniques and processes

possessing the required level of RII training product knowledge

having an understanding and knowledge of legislation and regulations relevant to the industry and to employment and workplaces

demonstrating the performance evidence, and knowledge evidence outlined in this unit of competency, and

the minimum years of current** work experience after competency has been obtained as specified below in an industry sector relevant to the outcomes of the unit.

It is also acceptable for the appropriately qualified assessor to work with an industry expert to conduct assessment together and for the industry expert to be involved in the assessment judgement. The industry expert must have current industry skills directly relevant to the training and assessment being provided. This means the industry subject matter expert must demonstrate skills and knowledge from the minimum years of current work experience after competency has been obtained as specified below, including time spent in roles related to the unit being assessed:

Industry sector

AQF indicator level***

Required assessor or industry subject matter expert experience

Drilling, Metalliferous Mining, Coal Mining, Extractive (Quarrying) and Civil Infrastructure

1

1 year

2

2 years

Drilling, Coal Mining, Extractive (Quarrying), Metalliferous Mining and Civil Infrastructure

3-6

3 years

Other sectors

Where this unit is being assessed outside of the resources and infrastructure sectors assessor and/or industry subject matter expert experience should be in-line with industry standards for the sector in which it is being assessed and where no industry standard is specified should comply with any relevant regulation.

*Guidance on simulated environments has been stipulated in the Companion Volume Implementation Guide located on VETNet.

**Assessors can demonstrate current work experience through employment within industry in a role relevant to the outcomes of the unit; or, for external assessors this can be demonstrated through exposure to industry by conducting a minimum number of site assessments as determined by the relevant industry sector, across various locations.

*** While a unit of competency does not have an AQF level, where a unit is being delivered outside of a qualification the first numeric character in the unit code should be considered as the AQF indicator level for assessment purposes.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop working relationship frameworks and processes
  • Obtain, interpret and confirm work requirements
  • Access, interpret and apply documentation required to manage group processes
  • Analyse the organisational culture, worksite culture, work environment and develop an appropriate management style
  • Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion
  • Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony
  • Establish processes designed that ensures others participation in decision making
  • Provide clear and concise timely information about organisational plans and activities, emerging threats and opportunities to relevant personnel
  • Establish and develop processes and rules to ensure that others are treated with respect
  • Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given
  • Provide verbal and written reports on activities, progress, results and achievements in a timely and accurate manner
  • Ensure that proposals for action are clear and realistic
       
Element: Negotiate work plans with teams and individuals to achieve objectives
  • Plan work targets from organisational and worksite goals
  • Plan work methods to maximise the use of available resources
  • Assess the degree of direction required by individuals and use to best effect in overall work planning
  • Agree to realistic work targets with individuals and teams to optimise the use of resources and existing skills
  • Design work targets and methods to ensure that objectives are achieved
  • Clearly define and record in writing team and individual responsibilities and limits of authority
  • Ensure that allocated work activities provide individuals with suitable learning opportunities
       
Element: Manage inter-group and intra-group processes
  • Promote clear and relevant work values indicating the limits of acceptable practice
  • Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable
  • Address problems and conflicts adequately to achieve timely resolution
  • Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained
  • Implement performance management strategies
  • Maintain written records of conflict, consultation process and strategies used to resolve conflict according to workplace procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

manage group processes on at least two occasions, including:

establishing processes that encourage participation and diversity of group activity

planning work targets and work plans that meet the objectives in consultation with others

adopting communication styles appropriate to listeners and situations, including selecting an appropriate time and place

providing consistent management and demonstration of appropriate participation of group processes

encouraging participation and decision making of all group members

keeping others informed about plans and progress

making time available to support groups and individuals

showing sensitivity to the needs and feelings of others

actively listens to feedback and responds respectfully

providing feedback designed to improve people’s future performance

setting clear objectives and creating cultures which are ethical

clearly identifying and raising ethical concerns in the group

working toward the resolution of ethical dilemmas based on reasoned approaches

exploring options and making decisions which are realistic for the situation

identifying issues and possible issues that stimulate emotional conflict

focussing on facts, problems and solutions when handling an emotional or conflict situation

documenting consistent or significant situations, consultation processes and the steps used to resolve conflict.

During the above, the candidate must:

locate and apply relevant documentation, policies and procedures and confirm that the work activity is compliant

implement the requirements, procedures and techniques for managing group processes

work effectively with others to manage group processes in a way that meets all required outcomes

communicate clearly and concisely with others to receive and clarify work instructions.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key policies, procedures and documentation required to manage group processes

relevant industrial awards/enterprise agreements

advanced negotiation techniques

human resource management

strategic planning

organisational change and development

standards for statutory and site rules, policies, procedures and regulations

assertive techniques

action planning methods

principles and techniques for identifying relevant hazards and emergencies

techniques for coordinating and communicating job activities with others.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain, interpret and confirm work requirements 
Access, interpret and apply documentation required to manage group processes 
Analyse the organisational culture, worksite culture, work environment and develop an appropriate management style 
Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion 
Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony 
Establish processes designed that ensures others participation in decision making 
Provide clear and concise timely information about organisational plans and activities, emerging threats and opportunities to relevant personnel 
Establish and develop processes and rules to ensure that others are treated with respect 
Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given 
Provide verbal and written reports on activities, progress, results and achievements in a timely and accurate manner 
Ensure that proposals for action are clear and realistic 
Plan work targets from organisational and worksite goals 
Plan work methods to maximise the use of available resources 
Assess the degree of direction required by individuals and use to best effect in overall work planning 
Agree to realistic work targets with individuals and teams to optimise the use of resources and existing skills 
Design work targets and methods to ensure that objectives are achieved 
Clearly define and record in writing team and individual responsibilities and limits of authority 
Ensure that allocated work activities provide individuals with suitable learning opportunities 
Promote clear and relevant work values indicating the limits of acceptable practice 
Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable 
Address problems and conflicts adequately to achieve timely resolution 
Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained 
Implement performance management strategies 
Maintain written records of conflict, consultation process and strategies used to resolve conflict according to workplace procedures 

Forms

Assessment Cover Sheet

RIILAT601E - Manage group processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

RIILAT601E - Manage group processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: